Privacy and personal information

Privacy Policy

This Privacy Policy explains how Roam Wisely Travel collects, uses, stores and protects personal information when you use our website, contact us, make an enquiry or book travel through us.

We collect personal information so we can respond to enquiries, prepare quotes, manage travel bookings, provide client service and keep business records. We handle personal information carefully and only use it for legitimate travel, business and communication purposes.

Email Roam Wisely Travel View Complaints Policy

Roam Wisely Travel

If you have a question about this Privacy Policy, or want to access or correct personal information we hold about you, please contact us.

Business Roam Wisely Travel
ABN 26 798 035 783
Email admin@roamwisely.com.au
Phone 0245 099 240
Website roamwisely.com.au
Updated June 2026

At a glance

What this policy covers

This policy applies to personal information collected through our website, enquiry forms, planning calls, email, phone, supplier booking processes and client service activity.

1. What we collect

Contact details, traveller details, enquiry notes, booking preferences, payment records, travel documents and website usage information where relevant.

2. Why we collect it

To respond to enquiries, prepare quotes, arrange travel services, manage bookings, provide support, send updates and meet business record obligations.

3. Who may receive it

Travel suppliers, booking platforms, payment providers, insurers, technology providers and professional advisers where needed for the service we provide.

Travel bookings often require supplier sharing

To arrange travel, we may need to provide traveller details to airlines, hotels, tour operators, cruise lines, wholesalers, car hire companies, rail providers, insurers and activity providers. These suppliers may have their own privacy policies and booking terms.

Personal information

Information we may collect

The information we collect depends on how you interact with Roam Wisely Travel and what travel services you ask us to arrange.

1

Contact and enquiry details

This may include your name, email address, phone number, location, enquiry details, preferred destinations, travel dates, number of travellers, budget range and notes from planning calls or emails.

2

Traveller and booking details

This may include traveller names, dates of birth, passport details, loyalty program numbers, dietary needs, accessibility needs, seating requests, room requirements, emergency contact details and other information needed to arrange travel services.

3

Payment and transaction records

We may collect payment status, invoice records, receipt records, booking references and transaction notes. We do not store full card details where payment is processed through a third-party payment provider.

4

Website and usage information

We may collect website usage information such as pages visited, approximate location, browser type, device type, referral source and interaction data through tools such as Google Analytics and similar website services.

Full policy details

How we manage personal information

The sections below explain how personal information is used, shared, stored and managed.

1. How we use personal information

Roam Wisely Travel may use personal information to:

respond to your enquiry
prepare travel quotes and itinerary options
arrange flights, accommodation, tours, transfers, car hire, rail, cruise, insurance and other travel services
manage client bookings, invoices, receipts and supplier payments
contact you about your travel plans
send travel documents, reminders and important service updates
provide support before, during and after travel
send email updates or newsletters where you have subscribed or where permitted by law
keep business, tax, accounting and compliance records
improve our website, content, enquiry process and client service

2. Sharing information with suppliers and service providers

To arrange travel services, we may need to share personal information with third-party suppliers and service providers. This may include airlines, hotels, tour operators, wholesalers, cruise lines, car hire companies, rail providers, transfer providers, insurers, event and activity providers, booking platforms, payment processors and technology providers.

We only share information where it is reasonably needed to quote, book, manage, support or review a travel service, or where we are required or permitted by law to do so.

3. Overseas suppliers and international travel

Because many travel services are provided overseas, personal information may be sent to suppliers or service providers outside Australia. For example, an overseas hotel may need traveller names and booking details, or an airline may need passport and passenger information.

Overseas suppliers may be subject to privacy laws that differ from Australian privacy laws. Where possible, we deal with recognised travel suppliers, wholesalers and booking systems that are used within the travel industry.

4. Cookies, analytics and website tools

Our website may use cookies, analytics tools and similar technologies to understand how visitors use the site, improve website performance and measure the effectiveness of content and marketing activity.

This may include information such as IP address, device type, browser type, pages visited, time on site, referral source and general location. You can manage or disable cookies through your browser settings, although some website features may not work as intended.

5. Email marketing and subscriber communication

If you subscribe to our email list, download a guide, make an enquiry or ask to receive updates, we may send you travel tips, destination ideas, offers, planning advice and Roam Wisely Travel updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at admin@roamwisely.com.au.

6. How we store and protect information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information may be stored in secure email systems, cloud storage, supplier systems, booking platforms, payment systems and business records.

No online system can be guaranteed as completely secure, but we use practical security measures appropriate for a small travel business, including password-protected systems, restricted access and cloud-based backups.

7. Accessing or correcting your information

You may contact us to ask what personal information we hold about you, or to request a correction if you believe information is inaccurate, incomplete or out of date.

Before providing access to personal information, we may need to verify your identity. In some cases, we may not be able to provide access to certain information, such as where doing so would affect another person’s privacy or where we are legally restricted from doing so.

8. Keeping information

We keep personal information for as long as reasonably needed for the purpose it was collected, including travel booking management, client service, tax, accounting, insurance, dispute handling and legal record requirements.

When information is no longer needed, we will take reasonable steps to delete it, de-identify it or securely retain it only where required for record-keeping or legal purposes.

9. Children and family travel

Roam Wisely Travel often assists with family travel, which may include bookings for children. Information about children is only collected where needed for a travel enquiry, quote, booking, insurance option, supplier requirement or family travel planning purpose.

Where a child is included in a booking, personal information is usually provided by a parent, guardian or authorised adult traveller.

10. Links to other websites

Our website may contain links to third-party websites, supplier websites, booking platforms, insurance providers, tourism boards or travel information sources.

We are not responsible for the privacy practices or content of third-party websites. You should review the privacy policy of any third-party website you choose to visit.

11. Privacy questions and complaints

If you have a privacy question, correction request or privacy complaint, please contact Roam Wisely Travel at admin@roamwisely.com.au.

If your concern relates to a travel booking, supplier service, payment, cancellation or refund issue, please refer to our Complaints Handling Policy.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with the latest review or effective date.

Privacy support

Questions about your information?

Contact Roam Wisely Travel if you want to ask a privacy question, update personal information we hold, or raise a privacy concern.

For travel-service complaints, including issues with a booking, supplier service, cancellation, payment or refund, please use our Complaints Handling Policy.

View Complaints Handling Policy