Booking information

Payments, Cancellations & Refunds

This page explains how payments, booking deposits, cancellations and refunds work when you book travel through Roam Wisely Travel.

Travel bookings often involve airlines, hotels, tour operators, cruise lines, wholesalers, car hire companies, rail providers, insurers and activity providers. Each supplier may have its own rules, fees and refund timeframes. We will explain the terms that apply to your booking before you confirm.

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Roam Wisely Travel

If you have a question about a payment, cancellation, refund or booking term, please contact us before making changes to your travel plans.

Business Roam Wisely Travel
ABN 26 798 035 783
Email admin@roamwisely.com.au
Phone 0245 099 240
Website roamwisely.com.au

Payments

How payments work

Different parts of your trip may have different deposit and payment rules. These will be shown in your quote or invoice before you decide to proceed.

1. Planning deposit

When you move beyond the free initial consultation and request a detailed, personalised itinerary, a planning deposit of $150 AUD may be required before in-depth planning begins.

2. Booking deposit

Once you approve your itinerary and are ready to confirm your travel arrangements, a booking deposit may be required to secure reservations. The amount and due date will be shown in your quote.

3. Final payment

Final payment dates vary by supplier and service type. Some bookings must be paid in full before ticketing or final confirmation. Payment due dates will be shown on your invoice.

Planning deposit credit

If you proceed with your booking through Roam Wisely Travel, the planning deposit is credited in full toward your final booking. If you decide not to proceed after the itinerary has been prepared, the planning deposit is retained as payment for the professional planning work completed.

Cancellation rules

Cancellations and refunds

Refunds are not based on timing alone. They depend on the supplier terms, fare rules, ticket conditions, package terms and any non-refundable components attached to your booking.

1

Supplier terms come first

Airlines, hotels, tour operators, cruise lines, wholesalers, event providers and other suppliers may charge cancellation fees or treat some booking components as non-refundable.

2

Roam Wisely Travel fees may also apply

Any Roam Wisely Travel cancellation, amendment or service fees will be shown in your quote or advised before we process the change where possible.

3

Some bookings are non-refundable

Flights, event tickets, special promotions, package deals, prepaid hotels, supplier deposits and third-party services may be partly or fully non-refundable.

4

Partial refunds may apply

If only part of your booking is refundable, only the refundable portion can be processed. Non-refundable supplier charges cannot usually be recovered.

Refund timing

How refunds are processed

Refund timing depends on the supplier, the payment method and whether supplier approval is needed.

Refund stage	What this means	Typical timing
Supplier review	The supplier confirms whether a refund, credit or amendment is available under their terms.	Varies by supplier
Supplier refund to Roam Wisely Travel	Where funds were paid to a supplier, we generally need to receive the refundable amount before passing it on.	May take up to 60 days or more in some cases
Refund to client	Once Roam Wisely Travel has received refundable funds from the supplier, we will process the client refund.	Usually within 7-10 business days
Original payment method	Refunds are generally issued back to the original payment method used for the booking.	Bank and card processor timing may vary

Refund timing can vary

Roam Wisely Travel cannot guarantee supplier refund timeframes. We will follow up with suppliers where needed and keep you updated where there is a material delay.

Terms and responsibilities

Full booking terms

These terms apply when you ask Roam Wisely Travel to quote, plan or book travel arrangements for you.

1. Pricing and quotes

All prices are quoted in Australian Dollars (AUD) unless stated otherwise.
Prices may change due to availability, exchange rates, supplier pricing, taxes, fees and fare rules at the time of booking.
A quote does not hold availability or price unless stated in writing and confirmed by the supplier.
Your booking is not confirmed until the required payment has been received and the supplier has confirmed the travel arrangements.

2. Deposits and payments

A $150 AUD planning deposit may apply before detailed itinerary planning begins.
A separate booking deposit may be required to secure travel arrangements.
Booking deposits may be non-refundable, depending on supplier terms.
Final payment dates vary by supplier and will be shown on your invoice.
Payments may be made by direct bank transfer or approved card payment method.
Card payments may attract a processing fee. The current card fee is 1.7% unless advised otherwise.

3. Changes to confirmed bookings

Changes to a confirmed booking are subject to supplier approval and availability.
Date changes, name corrections, room changes, route changes or service changes may attract supplier fees and Roam Wisely Travel service fees.
Some bookings cannot be changed after confirmation.
Any fare, tax, currency or supplier price difference will be payable by the traveller.

4. Travel insurance

The Australian Government recommends that travellers take out travel insurance before travelling overseas. Travel insurance may help with cancellation costs, medical expenses, lost luggage, delays and other unexpected events, depending on the policy purchased.

Roam Wisely Travel can provide travel insurance options where available, but it is the traveller’s responsibility to read the Product Disclosure Statement and decide whether the cover is suitable.

5. Passports, visas and entry requirements

Travellers are responsible for ensuring passports, visas and entry documents are valid for their travel dates.
Some destinations require passports to be valid for at least six months beyond the return date.
Visa, vaccination, health, transit and entry requirements can change at short notice.
Roam Wisely Travel can help point you toward relevant information, but final responsibility rests with the traveller.

6. Supplier services and third-party providers

Roam Wisely Travel acts as a travel intermediary for third-party suppliers, including airlines, hotels, tour operators, cruise lines, wholesalers, car hire companies, rail providers, insurers and activity providers.

We are not responsible for supplier delays, cancellations, schedule changes, service failures, insolvency, government restrictions, weather events or other matters outside our control. We will assist you where possible, subject to supplier terms and applicable law.

7. Travel restrictions and health requirements

Travellers must comply with airline, supplier, government, border, health and destination requirements.
Cancellations caused by government restrictions, health requirements, airline rules or border changes may still be subject to supplier cancellation terms.
Refund, credit or amendment options will depend on the supplier’s policy and applicable law.

8. Australian Consumer Law

Nothing on this page limits any rights you may have under the Australian Consumer Law or other applicable legislation.

Refunds, credits, cancellations and remedies will be considered based on supplier terms, the nature of the service, applicable law and Roam Wisely Travel’s role as a travel intermediary.

9. Acceptance of terms

By proceeding with a booking through Roam Wisely Travel, you acknowledge that you have read, understood and accepted the terms that apply to your travel arrangements, including supplier terms, booking terms, payment requirements and cancellation conditions.

Complaints and disputes

What if something goes wrong?

If you are unhappy with a travel service arranged through Roam Wisely Travel, please contact us first so we can review the matter and work through the next steps with you.

Our Complaints Handling Policy explains how complaints are lodged, reviewed and responded to.

View Complaints Handling Policy