Terms and Conditions — Payments, Cancellations & Refunds

• All prices are quoted in Australian Dollars (AUD) unless stated otherwise.
• Prices may change due to availability, exchange rates, supplier pricing, taxes, fees and fare rules at the time of booking.
• A quote does not hold availability or price unless stated in writing and confirmed by the supplier.
• Your booking is not confirmed until the required payment has been received and the supplier has confirmed the travel arrangements.

Roam Wisely Travel acts as a travel agent and intermediary for third-party travel suppliers, including airlines, hotels, tour operators, cruise lines, wholesalers, car hire companies, rail providers, insurers and activity providers.

Roam Wisely Travel’s Terms and Conditions apply to your booking in addition to the terms and conditions of each travel supplier listed in your quote or itinerary.

Supplier terms, fare rules, ticket conditions, cancellation rules and refund rules determine whether changes, cancellations, refunds or credits are available.

• A $150 AUD travel planning deposit may apply before detailed itinerary planning begins.
• A separate booking deposit may be required to secure travel arrangements.
• Booking deposits may be non-refundable, depending on supplier terms.
• Final payment dates vary by supplier and will be shown on your invoice.
• Payments may be made by direct bank transfer, PayID or approved card payment method.
• Card payments may attract a processing fee as shown on the invoice or payment link.

Before a booking is confirmed, the customer must confirm that they have received, read and accepted the Roam Wisely Travel Terms and Conditions, along with the supplier terms that apply to the travel services in their quote.

This confirmation may be provided by email, signature, written instruction or another booking acceptance process used by Roam Wisely Travel. A new acceptance is required for each booking, even where a customer has booked with us previously.

• Changes to a confirmed booking are subject to supplier approval and availability.
• Date changes, name corrections, room changes, route changes or service changes may attract supplier fees and Roam Wisely Travel service fees.
• Some bookings cannot be changed after confirmation.
• Any fare, tax, currency or supplier price difference will be payable by the traveller.

The Australian Government recommends that travellers take out travel insurance before travelling overseas. Travel insurance may help with cancellation costs, medical expenses, lost luggage, delays and other unexpected events, depending on the policy purchased.

Roam Wisely Travel can provide travel insurance options where available, but it is the traveller’s responsibility to read the Product Disclosure Statement and decide whether the cover is suitable.

• Travellers are responsible for ensuring passports, visas and entry documents are valid for their travel dates.
• Some destinations require passports to be valid for at least six months beyond the return date.
• Visa, vaccination, health, transit and entry requirements can change at short notice.
• Roam Wisely Travel can help point you toward relevant information, but final responsibility rests with the traveller.

Travel services are supplied by third-party suppliers. We are not responsible for supplier delays, cancellations, schedule changes, service failures, insolvency, government restrictions, weather events or other matters outside our control.

Where possible, we will assist you with supplier issues, subject to supplier terms, our role as a travel intermediary and applicable law.

• Travellers must comply with airline, supplier, government, border, health and destination requirements.
• Cancellations caused by government restrictions, health requirements, airline rules or border changes may still be subject to supplier cancellation terms.
• Refund, credit or amendment options will depend on the supplier’s policy and applicable law.

Roam Wisely Travel handles personal information in accordance with our Privacy Policy. We take reasonable steps to protect the confidentiality of customer information and only use or disclose personal information where reasonably needed to respond to enquiries, prepare quotes, arrange travel services, manage bookings, provide customer support, meet business record obligations or where required or permitted by law.

You can view our Privacy Policy here: https://roamwisely.com.au/privacy-policy/

If you are unhappy with a travel service arranged through Roam Wisely Travel, please contact us first so we can review the matter and work through the next steps with you.

Our Complaints Handling Policy explains how complaints are lodged, reviewed and responded to. It also explains the dispute resolution procedures available under ATAS where applicable. It also provides information about external dispute resolution procedures available under the Australian Travel Accreditation Scheme where applicable.

You can view our Complaints Handling Policy here: https://roamwisely.com.au/complaints-handling-policy/

Nothing on this page limits any rights you may have under the Australian Consumer Law or other applicable legislation.

Refunds, credits, cancellations and remedies will be considered based on supplier terms, the nature of the service, applicable law and Roam Wisely Travel’s role as a travel intermediary.